ِReturn Policy

🔁 Return, Refund & Exchange Policy

We’re committed to ensuring your satisfaction with every purchase. This policy outlines your rights and our responsibilities regarding returns, refunds, exchanges, and warranty coverage.

🛡️ Warranty Coverage

• All products come with a standard 2-year warranty from the date of purchase.

• Some products may offer extended warranty periods, which will be clearly stated on the product page or packaging.

• Warranty covers manufacturing defects and functional failures under normal usage conditions.

🔄 Return Policy

You may return a product within 14 days of receiving it, under the following conditions:

✅ Acceptable Reasons for Return:

• You no longer need the product.

• You don’t like the product or it doesn’t meet your expectations.

📦 Return Conditions:

• Product must be unused, in its original packaging, and in resalable condition.

• All accessories, manuals, and labels must be included.

• Return shipping costs will be covered by the customer unless the product is defective.

⚠️ Defective or Damaged Products

If your product arrives defective, damaged, or not functioning properly, we’ll make it right:

• You must report the issue within 7 days of delivery.

• We will cover the return shipping cost for defective items.

• Upon inspection, we will either:

• Repair the product if possible.

• Exchange it for the same item (subject to stock availability).

• Refund the full amount if repair or exchange is not feasible.

🔧 Warranty Service Process

During the warranty period, we offer the following support:

• Repair Service: If the issue is repairable, we’ll fix it at no cost.

• Exchange Option: If repair isn’t possible, we’ll exchange the product with the same model (if available).

• Refund Guarantee: If the product is out of stock and cannot be repaired, we’ll issue a full refund.

📬 How to Initiate a Return or Warranty Claim

1. Contact our customer service team via email or phone.

2. Provide your order number, product details, and reason for return or claim.

3. We’ll guide you through the process and provide a return shipping label if applicable.

4. Once we receive and inspect the item, we’ll process your repair, exchange, or refund within 5–7 business days.

📌 Important Notes

• Products returned without prior approval may not be accepted.

• Refunds will be issued to the original payment method.

• We reserve the right to refuse returns that do not meet the above conditions.